Company Name: Shenzhen Moshanghua Technology Co., Ltd.
Email: service@avorilyn.com
At Avorilyn™, we want every customer to feel confident when shopping with us. If your purchase does not meet your expectations, we are here to provide a simple and transparent return process.
This policy explains the requirements, steps, and conditions for returns, replacements, and refunds.
1. Return Eligibility
We accept return requests within 30 days of delivery.
To qualify for a return, your item must meet the following conditions:
✔ The product is in its original condition as received
✔ The item has not been used, modified, or damaged
✔ All original packaging, accessories, and included materials are included
✔ Proof of purchase or order information is provided
Items that do not meet these requirements may not be eligible for return.
2. How to Request a Return
To begin the return process, please contact our customer support team:
Email:
service@avorilyn.com
After your request is reviewed and approved:
📦 We will provide return instructions
📦 You will receive information regarding the return process
📦 Additional details will be provided based on your specific order situation
Please do not send items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Items
Please check your order carefully after delivery.
If your product arrives damaged, has a manufacturing issue, or you received the wrong item:
📷 Contact us as soon as possible with your order details and supporting photos.
Our team will review the situation and work with you to provide an appropriate solution, including replacement or other available options.
4. Items Not Eligible for Return
Some products and situations may not qualify for returns, including:
• Items that show signs of use, wear, or damage caused after delivery
• Products returned without original packaging or accessories
• Customized or specially prepared items
• Clearance or promotional sale items
• Gift cards
• Shipping fees already paid during the original order
If you are unsure whether your item qualifies, please contact us before submitting a return request.
5. Exchanges
If you would like to exchange an item, we recommend the following process:
- Request a return for the original product
- Complete the return process after approval
- Place a new order for the replacement item
This allows you to receive your preferred product faster and ensures your new order is processed correctly.
6. Refund Process
Once your returned item is received and inspected, we will send you an update regarding your refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Refund processing may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the processing period, please contact us at:
7. Return Shipping Information
Before sending any product back, please contact Avorilyn™ customer support to receive the correct return instructions.
Returns sent without prior approval may experience delays or may not be accepted.
Our Commitment
At Avorilyn™, we are committed to creating reliable workspace solutions and providing a smooth shopping experience from purchase to after-sales support.
Thank you for choosing Avorilyn™. We appreciate your trust and are always here to assist you.